Online Mortgage Broker
Can you trust that you are receiving the best customer service and advice from a mortgage broker?
Let’s help answer some common questions that you might have.
What is an online mortgage broker?
Reservoir Finance is an online mortgage broker! However there are a couple of differences between us and other businesses.
What are the advantages of using an online mortgage broker?
The biggest benefit is that you don’t need to travel for meetings with your broker!
As Reservoir Finance is based in the Sydney CBD, we recognise that not everyone lives close by and so having the option to communicate and engage in our services online via email, phone or video chat, we can save you hours of travel time!
At Reservoir Finance, we mean it when we say we will serve almost anyone. If you’re from interstate but want someone who has eyes on the ground in Sydney, we would love to partner with you! If you are from overseas and are looking to move to Australia, we have you covered!
Digital Record Keeping
Is it safe to use an online mortgage broker?
Phone them or even video chat with them to see if they come across as dodgy or genuine.
Who will I be speaking with?
Does this mean online mortgage brokers are cheaper?
How will we communicate?
We use all three methods in any engagement with prospective clients. Email is used for all calculations, formal documentation and applications. Phone is used to help provide greater context, education and advice on the loans and your personal circumstances. Video chat is required (by law) to visually verify that you are indeed the person that is applying for the loan.
Do I have the same lender options as walking in?
How do I submit documentation?
We will provide you with a list of documents when it comes time to apply for a loan. For the initial (free) chats and assessments, we may just require you to sign a disclaimer form outlining our terms and conditions and services.
Will I ever need to visit your office?
Will there be any disadvantages in working with you online as opposed to face to face?
At Reservoir Finance, we cater for both! Online or offline, we are here for you and look to provide you with outstanding customer service as we seek to be your partners in helping you reach your financial goals.